FAQs
General
Why is AVANSER call tracking different?
We are the leading call tracking solution with global reach.
AVANSER is well known for our ability to customise any solution to meet a multitude of client needs. We invest significantly in our infrastructure – over and above industry standard, ensuring your service will always be reliable.
This means:
1. Crystal clear calls (no echoing or annoying voice delays).
2. High call capacity: No missed calls due to overload which is a common issue with call tracking.
3. Redundancy measures: If something were to go wrong, we have other backup systems that will automatically take over.
4. Security: Our focus on the utmost security measures means your sensitive information is always protected. This is why enterprise-level businesses trust us with their data.
How can AVANSER help me?
AVANSER captures the details of every call in real time so you don’t lose any sales opportunities due to busy, unanswered or abandoned calls.
AVANSER also helps you to optimise your advertising spend by providing you with invaluable insights into which advertising more effectively delivers leads.
What is a busy, abandoned or unanswered call?
How does AVANSER’s online call tracking work?
Am I locked into any contracts?
Do you integrate with CRM’s, dashboards etc.
Yes. AVANSER’s advanced API enables you to gain greater control over your online marketing efforts by integrating call data directly into your Google Analytics account. AVANSER also integrates into a number of other marketing measurement and analytics tools, including Google Adwords and Google DoubleClick.
See our integrations page to see who we currently integrate with.
Service & Technology
Do you have customer support?
Do all call tracking providers offer the same solution? What makes AVANSER different?
On the surface all providers look the same but we’ve been at this a long time and have been able to develop the most reliable, secure and forward thinking solution.
We have a specialist customer service team both here and in Malaysia.
We’re always developing new solutions based on our clients needs and so we’re able to help our clients in ways that our competition can not.