A cloud based solution for all your call centre needs
AVANSER’s Real Time Intelligent Call Centre, is a cloud based call centre solution providing unprecedented analytics & insight about where your calls came from and how they were handled by your teams in real time.
Our solution offers easy management of your phone system to make the customer call journey smooth and pleasant. On top of that, there is no massive investment in hardware required, which makes it highly flexible and scalable to your business needs.
Our solution and its benefits.
How our solution works
Our solution is a cloud based solution for all your call centre needs. It enables businesses of any size to adopt a call management system where inbound and outbound calls can be better managed.
At the start of the day agents log into AVANSER’s web based portal and click a button to signal that they are ready to start handling calls. Once our solution knows they are ready for calls your agents can go about their day as normal, it’s that simple. If your agents ever need a break they just click a button and our solution knows not to pass them calls until they return. While your agent goes about their day our solution will capture a range of data about your phone calls, such as the call status, duration, talk time, call recording, caller location and more. It will also capture details on how your team are working, like how many calls were answered or missed, average talk times, times spent on break and more.