Manage & Automate Inbound Call Flow

Send the right calls to the right people inside your company with AVANSER’s Call Routing solutions.

• Manage calls based on busy periods.
• Ensure that priority calls are not sent to general queues and are instead sent to a specific team or person.
• Distribute leads evenly amongst teams and branches.
• Automatically direct customers to the nearest branch depending on the caller’s current location.

Automatically channel incoming calls based on your preferences.

Reduce Marketing Waste

See which channels are driving quality inbound leads to your sales team with AVANSER Call Tracking. Accurately track offline and online media and get real-time data sent to your dashboard.

Track Sales Performance

AVANSER’s Call Conversion solutions help you see how new leads are being handled by your team.

• Identify training opportunities.
• Ensure brand consistency amongst various teams.
• Model your best performers.
• Get new team members up to speed faster by showing successful calls vs. unsuccessful.
• Get an email notification for every new lead generated including the recording of the sales conversation.

Convert Missed Calls Into New Sales

Based on our own call data, on average, Australian businesses miss 17% of calls.

Missed calls represent a staggering source of wasted revenue in terms of marketing dollars invested in getting the phone to ring and then not answering that call.

There are 4 reasons for missing a call:

1. Busy: the line is being used.
2. Unanswered: no one answered the call.
3. Abandoned: the caller hung up before your phone system registered the call.
4. Capacity: your call tracking provider lacks the capacity to handle sudden bursts in call traffic meaning that your phone won’t ring and you will not get a notification.

Our system is set up to handle incredibly large call volumes to ensure calls continue to go through and if missed your team are instantly notified, giving them an opportunity to re-engage that missed call.

Monitor Calls With Voice Analytics

• Transcribe prospect and customer conversations in real-time.
• Generate a word cloud to uncover the general sentiment of your brand in the marketplace.
• Use big data to gather deep, precise market intelligence like never before.

Power up your conversations with AVANSER Voice Analytics.

Our Data Works With Many Popular Platforms…