Key features of AVANSER’s

cloud-based call centre:

Flexible & Scalable – It can be used remotely or onsite, and can be accessed anywhere in the world. AVANSER’S cloud based call centre can be scaled to your business whether you have one agent or large multi team call centre.

Real Time Statistics – Know the activity in your call centre with real-time up to date information viewable in the AVANSER portal.

Pauses and Breaks – Give transparency to your agent’s actions and have up to 10 pauses and 10 breaks per team.

Gather Business Intelligence – Through the power of AVANSER’s call tracking technology, you can use the cloud-based call centre to attribute your calls to the correct marketing source.

Save your business time and money – You have no hardware and software costs and the need for expensive IT installation, just a simple monthly per user subscription fee.

Enhance Customer Experience – Agents can focus on the customer not the system, with an easy to use interface & Agent Assistant. It can create overflow scenarios to make sure your customers always get help.

Here is how AVANSER’s cloud-based call centre can add value to your organisation:

• Improves your customer experience
• Account for your Agent times
• Optimise your conversion rate
• Reduce call abandonment
• Scale for peak periods
• Gather marketing intelligence
• Control remote offices
• Access the system from anywhere in the world
• Integrate data into your CRM Systems
• Operate as a stand alone or integrate with existing phone systems