policies regarding the use, processing and dissemination of
personal information submitted by you to us, whether or not
through or in connection with the Website or by way of emailor
1. ACCEPTANCE OF POLICY
1.4 If you are accessing or using the Website, please be aware that the Website may contain links to websites of third parties. By clicking on such links, you may be transferred to the website of the third party. We are not responsible in any way for the privacy practices of such third parties and you are advised to view and read the privacy statements issued by the third parties to ensure that you understand and agree to the same.
2. COLLECTION OF DATA
2.1 Your privacy and security is of utmost importance to us. We will always follow the principles of the Australian Privacy Principles promulgated under the Privacy Act 1988 (Cth), as amended or updated from time to time (“National Privacy Principles”) and ask you how you would like us to communicate with you.
2.2 Registered User: In order to become a Registered User of the Website, you may be required to provide certain information, including any information which may be used to personally identify you (“Personal Information”), in the applicable contact form as part of your Registration Data. Personal Information includes your name, address, phone number(s) and email address and any other information which may, or may lead to, the disclosure of your identity as an individual.
2.3 Other Communications: You may also be required to provide Personal Information to us when you communicate with us in any other way, including when you:
(a) request for further information on our services;
(b) request for any advice or assistance in relation to the Website Content, including any resource tools thereof; or
(c) report a problem or contact us by way of email, telephone call, fax message, letter or through any other means of communication.
2.4 Except for the circumstances outlined in Clauses 2.2 and 2.3,
we do not collect Personal Information from you when you access
the Website as a Visitor.
3. USE OF DATA
3.1 Any Personal Information submitted to us, together with any other information, material or content you have provided (collectively, “Data”) shall be used primarily for administrative purposes and for the purposes to which they were submitted or required.
3.2 Unless you inform us otherwise in accordance with Clause 5.3, we may also use your Data for the following additional purposes:
(a) to understand what your needs and requirements are;
(b) to provide personalised content and match the most relevant services for you;
(c) to improve on our marketing and customer service efforts;
(d) in other advertising, statistical compilation or marketing-related purposes; and
(e) to profile your information preferences, for example, understanding how you use the Website, reviewing the nature of your communication and/or reviewing your search contents, any service pages or Website Content you access.
3.3 In addition, unless you inform us otherwise in accordance with Clause 5.3, we may use your Data to communicate with you (“Communications”):
(a) by sending you notices regarding updates, changes or
additions to our services or Website Content or regarding any
promotions which may be of interest to you;
(b) by inviting you to participate in our surveys;
(c) by requesting for your views on the Website and/or our customer support; or
(d) by responding to your requests.
4. DISSEMINATION OF DATA
4.1 Be assured that we will never sell your Data to any third parties for commercial gain.
4.2 However, we may disclose your Data:
(a) to our consultants, advisors, service providers and agents (“Authorised Representatives”):
(i) to assist us to achieve the purposes described in Clause 3.1;
(ii) to assist us to achieve the purposes described in Clause 3.2 or to assist us in our Communications to you (unless you have withdrawn your consent in accordance with Clause 5.3); and
(b) to our business partners who may communicate with you (“Business Partner Communications”):
(i) by sending you notices regarding any promotions or products
or services offered by them which may be of interest to you;
(ii) by inviting you to participate in their surveys;
(iii) for other advertising, statistical compilation or marketing-related purposes; or
(iv) by responding to your requests,
unless you have informed us that you do not wish to receive any Business Partner Communications in accordance with Clause 5.3.
4.3 We may also be required to disclose your Data in the following circumstances:
(a) to comply with a legal process;
(c) to protect the rights, property or personal safety of other Users and/or the public, or to protect the business operations of the Website;
(d) where applicable, to credit reference agencies, where your Data may be used by other credit grantors for the purposes of:
(i) making credit decisions about you and the people with whom
you are financially associated with;
(ii) fraud or money laundering prevention; and
(iii) occasionally, for tracing debtors.
4.4 Accordingly, your Data will be disclosed where we are obliged or permitted by law to do so. If you post or send offensive or objectionable content to us or otherwise engage in any disruptive behaviour in respect of the Website, we can use whatever Data that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.
4.5 In certain cases, the technical processing and transmission
of your Data may involve transmission over various networks or
changes to conform and adapt to technical requirements of
connecting networks or devices. In addition, your Data may be
processed outside Australia through third party offshore
processing centres engaged by us or by our Authorised
Representatives or business partners for any purposes described
in this Clause 4.
5. CONSENT AND OPTING-OUT
5.1 By submitting or providing your Data to us, you expressly acknowledge, consent and agree to:
(a) our use or processing, or the disclosure to, or use or
processing by, Authorised Representatives, of your Data,
including any Personal Information contained in your Data, for
the purposes described in Clause 3.1;
(b) subject to Clause 5.3, the use or processing of your Data, including any Personal Information contained in your Data, for the purposes of Clause 3.2 or for the purposes of sending you any Communications; and
(c) subject to Clause 5.3, the use or processing by our Business Partners of your Data, including any Personal Information contained in your Data, for the purposes of Clause 3.2 or for the purposes of sending you Business Partner Communications.
5.2 We follow strict security procedures to ensure that your Data is protected and that it is not damaged or destroyed. All Data is kept in a secure place with restricted physical or electronic access, and with confidentially preserved. Only the senior management team of the Provider is permitted access to the Data. Notwithstanding the aforesaid, you expressly acknowledge and agree:
(a) that the transmission of information via the internet is not
completely secure. We will do our best to protect your Data but
we are unable to guarantee the security of your Data submitted or
provided through or in connection with our Website, and
accordingly, any submission or provision of Data is made at your
own risk; and
(b) that the transfer and processing of your Data may be undertaken in countries outside of Australia, which may not provide the same level of data protection as Australia. If we do make such a transfer or if your Data is to be processed outside Australia, we will put a contract in place to ensure your Data is protected or where applicable, is covered by the US 'Safe Harbor Program'.
5.3 You may inform us by way of email sent to
email@example.com if you wish to withdraw your consent to the
use of your Data for the purposes of Clause 3.2 or to exercise
your right to opt out of receiving any Communications from us or
Business Partner Communications from our business partners. If
you do opt out, this may preclude you from receiving any of our
special offers or promotion, whether offered by us or by any
business partners in future.
6. RETAINING AND DELETING DATA
6.1 Upon termination of your access to the Website in accordance with the general T&C, we may still be required to retain your Data in order to comply with legal obligations, prevent fraud, collect fees owed (if any), resolve disputes and troubleshoot problems etc, but always done within a legal framework.
6.2 When you request for your Data to be removed in accordance with Clause 5.3, you will be added to a suppression list to ensure your request is complied with. All Data is used and processed in line with the requirements of the Australian Privacy Principles.
7. INFORMATION REQUESTS
7.1 You have a right to ask for a copy of your Personal Information. However, you should note that in certain circumstances, your request may be denied in accordance with the Australian Privacy Principles.
7.2 You are obliged to correct any inaccuracies in your Personal Information. If you are unable to use our Website to correct such inaccuracies, you may ask us to do so on your behalf (where possible).
7.3 Unless the Personal Information relates to an individual which you are legally responsible for (such as a minor), you may not give us Personal Information about any other person. If you do so, you confirm that they have appointed you to act for them, to consent to the processing of their Personal Information, including sensitive personal data, to the transfer of their Personal Information abroad and to receive on their behalf any Communications from us or any Business Partner Communications from our business partners.
8.1 If you visit our Website, as with the majority of websites on the internet, our computer server may automatically send you a cookie. A cookie is a small ‘log-file’ that can be placed on your computer's hard disk for record-keeping purposes and we may use them to do a number of things:
(a) cookies help us to recognise you when you next visit our
Website and note the advertisements displayed to you. This allows
us to tailor the promotions we provide to your preferences. We
may use the services of third party servers for this purpose;
(b) cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party may collect such data on our behalf to measure the performance of the Website. Information collected is aggregated for reporting purposes, and no personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of the Website;
(c) we may also track IP addresses. An IP Address is a number that can identify an Internet Service Provider, country location etc. It cannot provide personal information. We will not use the IP Address to build a profile on Users, we only use the information for demographic and statistical purposes.
8.2 It is also possible that others may download cookies to your
computer when you access, visit or use the Website. We cannot
control nor do we have access to any cookies placed on your
computer by such other persons.
8.3 Cookies cannot be used by themselves to identify you. You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. If you do disable cookies, many of the Services may not be available to you.
10. QUESTIONS AND COMPLAINTS
10.2 The Data Officer will respond to your email within three (3) working days.
Version 2.0, October 21st 2016