Client Support Specialist – Sydney, CBD

 

About the business

Established in 2003, AVANSER (Head office located in Sydney’s CBD) are the leading call tracking technology company across the Asia Pacific Region.

With a growing client base covering Australia, New Zealand, Malaysia, Singapore and beyond, we use cutting edge technology to ensure our business partners (and their customers) have an awesome experience with us.

About the role

As a client support team member you will be responsible for engaging with both internal and external clients, ensuring client satisfaction through achievement of SLA’s, and participating in an open and collaborative team environment and culture. Day to day tasks will include performing new client setups, adds moves and changes, addressing client queries via phone and e-mail, as well as first level trouble shooting and fault resolution. Our products are technical in nature, whilst a technical background is not required, a good understanding of technology such as websites, ticketing systems and phone systems is beneficial.

Duties Include;

 

Benefits and perks

Skills and experience

RIGHT TO LIVE AND WORK

You must have the right to live and work in Australia to apply for this job.

 

To Apply, please e-mail us your resume at careers@avanser.com.au

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